Santander UK Plc
Financial Ombudsman decision DRN-6407743 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Jul 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Data and privacy
In the Ombudsman’s words
Mrs L complains that Santander UK Plc blocked an international payment she was sending.Funds blocked or frozen
She further complains that Santander requested and retained personal information it didn’t need to remove the block.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6407743.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.