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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-6405038 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Aug 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Service failure
In the Ombudsman’s words
declined to refund disputed transactions that were made from his accountUnauthorised transaction
NatWest had offered to pay Mr H £100 for customer service failingsService failure
Rules cited
Consumer Credit Act 1974, Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6405038.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.