Barclays Bank UK PLC

Financial Ombudsman decision DRN-6401420 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Mr A complains Barclays Bank UK PLC (Barclays) is holding him liable for transactions made on his account without his consent.Unauthorised transaction

Finally, Mr A believes Barclays should have done more to support him given his vulnerable circumstances and the difficulties he was facing.Support for vulnerable customers

Rules cited

FCA Consumer Duty (PRIN 2A), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6401420.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.