HSBC UK Bank Plc
Financial Ombudsman decision DRN-6400577 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Thu Jul 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr S complains that HSBC UK Bank Plc trading as first direct has declined to refund a disputed transaction that was made from his account.Card dispute or chargeback
Mr S raised concerns with how he was treated during his initial call with first direct when reporting the disputed withdrawal.Complaint handling
Rules cited
Consumer Credit Act 1974, Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6400577.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.