Zopa Limited

Financial Ombudsman decision DRN-6400325 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Zopa took the decision to close her accountAccount closed or refused

Miss M complained to Zopa and explained that she had provided the incorrect information and fabricated evidence because she had felt pressured, confused and did not understand the consequences of her actions.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6400325.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.