Nationwide Building Society

Financial Ombudsman decision DRN-6398679 Upheld

Upheldoutcome, as published by the Ombudsman

£325redress stated in the decision

Tue Jun 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Nationwide Building Society froze the family trust’s account without any warning and wouldn’t let them withdraw money that was urgently needed.Funds blocked or frozen

The trustees ultimately complained to Nationwide saying that it confiscated the trust’s funds for 16 days causing stress, anxiety, distress, sleepless nights, and financial hardshipComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6398679.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.