TSB Bank plc

Financial Ombudsman decision DRN-6398624 Not upheld

Not upheldoutcome, as published by the Ombudsman

£190redress stated in the decision

Wed Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

continually declined payments and applied blocks to her accountFunds blocked or frozen

Miss H is also unhappy with the service she received when raising her complaints and TSB failing to call her back to discuss them.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6398624.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.