Nationwide Building Society

Financial Ombudsman decision DRN-6398290 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,216redress stated in the decision

Tue Jun 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Mr and Mrs H complain that Nationwide Building Society has declined to refund disputed transactions that were made from their account.APP scam refund refused

It also took the decision to close Mr and Mrs H’s joint current account with immediate effectAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6398290.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.