Barclays Bank UK PLC

Financial Ombudsman decision DRN-6397582 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr R complained that Barclays Bank UK PLC didn’t handle his fraud complaint as he expected.Card dispute or chargeback

He said he didn’t believe Barclaycard had recorded his complaint correctly, and its final response letter hadn’t meaningfully addressed his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6397582.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.