Revolut Limited

Financial Ombudsman decision DRN-6394955 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr B complains Revolut Ltd won’t refund transactions made from his current account he says he did not make or authorise.Unauthorised transaction

Mr B is also unhappy that Revolut told him in the in-app chat and by email that his refund had been approved. But then Revolut decided it wouldn’t be refunding him.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6394955.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.