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National Westminster Bank Plc

Financial Ombudsman decision DRN-6387030 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

I don’t think NatWest misled Mrs F that the product she selected was for seven years. Nor do I think that it offered a seven year rate to Mrs F and later changed this to a five year rate without her knowledge.Interest and rates

Mrs F complains that National Westminster Bank PLC didn’t apply the seven-year interest rate product she chose in 2020 to her mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6387030.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.