Shawbrook Bank Limited

Financial Ombudsman decision DRN-6386360 Upheld

Upheldoutcome, as published by the Ombudsman

£10redress stated in the decision

Fri Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr B and Dr B are unhappy with the interest rate and communication they received after a fixed rate bond with Shawbrook Bank Limited matured.Interest and rates

Mr B and Dr B weren’t happy with Shawbrook’s response and referred their complaint to us.Complaint handling

Rules cited

FCA BCOBS (Banking Conduct of Business), FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6386360.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.