HSBC UK Bank Plc
Financial Ombudsman decision DRN-6383650 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr S complains that HSBC UK Bank Plc (“HSBC”) closed his credit card account without telling him.Account closed or refused
Mr S complains about the process he and his wife went through to get to the bottom of the account closure – essentially, they’d been provided with conflicting information which caused him and his wife to take unnecessary actionComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6383650.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.