HSBC UK Bank Plc
Financial Ombudsman decision DRN-6381554 Upheld
Upheldoutcome, as published by the Ombudsman
£1,250redress stated in the decision
Mon Jul 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Card dispute or chargeback
In the Ombudsman’s words
Mr A thinks M&S Bank has acted unfairly when registering the missed payments and default on his credit record.Credit file reporting
Mr A paid £1,250 to R using his M&S Bank credit card. But Mr A says he never received the goods.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6381554.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.