NewDay Ltd

Financial Ombudsman decision DRN-6380975 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr F complains NewDay Ltd trading as John Lewis Financial Services Limited (“NewDay”) handled an investigation into fraudulent transactions on his credit card account poorly.Unauthorised transaction

NewDay has admitted there was a failure in its handling of things by not calling Mr F back when it said it would.Complaint handling

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6380975.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.