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LONDON & COUNTRY MORTGAGES LIMITED

Financial Ombudsman decision DRN-6379173 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

The complaint Mr R and Miss R complain about what happened when they asked LONDON & COUNTRY MORTGAGES LIMITED (“L&C”) to support their mortgage application.Mortgage administration

Mr R said he’d tried to escalate the complaint, but L&C didn’t change its mind. Mr R described the impact this had on him, and said that he thought L&C should pay the £600 he had to pay another broker, as well as compensation to recognise the risk to the £3,000 deposit he’d paid, and fair compensation for the distress, anxiety, and deterioration in his mental health that this experience had caused him as a vulnerable customer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6379173.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.