Loans 2 Go Limited
Financial Ombudsman decision DRN-6376008 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Jun 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Miss J has complained that Loans 2 Go Limited unfairly provided her with two loans.Irresponsible lending
Loans 2 Go accepts it didn’t fully address Miss J’s concerns about the fairness of the interest applied to the loan, so it has offered her £200 to recognise this.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6376008.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.