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Wirex Limited
Financial Ombudsman decision DRN-6374388 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Payment delayed or failed
In the Ombudsman’s words
Wirex blocked the account whilst it completed the review.Funds blocked or frozen
Due to technical difficulties Wirex didn’t manage to send Mr A’s his closing balance until 24 March 2026.Payment delayed or failed
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6374388.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.