Clydesdale Bank Plc
Financial Ombudsman decision DRN-6371521 Upheld
Upheldoutcome, as published by the Ombudsman
£600redress stated in the decision
Wed May 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
mortgage regulation requires that lenders consider all options available to it when a borrower in financial difficulty asks for assistance or forbearanceTreatment in financial difficulty
Ensure Mr L’s credit file reflects that the arrears were capitalised from August 2025Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6371521.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.