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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-6370209 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Jun 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
her card was blocked for suspected fraudFunds blocked or frozen
NatWest didn’t provide an acceptable level of serviceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6370209.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.