Caxton Payments Limited

Financial Ombudsman decision DRN-6366203 Not upheld

Not upheldoutcome, as published by the Ombudsman

£591redress stated in the decision

Tue Sep 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Ms B complains that Caxton Payments Limited didn’t do enough to help her recover her funds after she said she was a victim of a scam.APP scam refund refused

Caxton raised a chargeback dispute, which was the right step in the circumstances.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6366203.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.