HSBC UK Bank Plc
Financial Ombudsman decision DRN-6365216 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
Mr R complains that HSBC UK Bank Plc (HSBC) acted unfairly by closing his Flexiloan account.Account closed or refused
I’d like to remind HSBC of their obligations to exercise forbearance in collecting the remaining balance on the account and its the case Mr R is experiencing financial difficulties.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6365216.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.