Bank of Scotland Plc

Financial Ombudsman decision DRN-6361456 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss A complains Bank of Scotland plc trading as Halifax won’t refund the money she lost to a rental scam.APP scam refund refused

I understand Miss A has also raised concerns about the delays she encountered while raising her complaint with Halifax, and specifically that it failed to meet various deadlines it had set.Complaint handling

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6361456.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.