Accord Mortgages Limited

Financial Ombudsman decision DRN-6358016 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

would not allow them to extend the term of their interest-only mortgage when the term expiredMortgage administration

Accord has acknowledged that it provided poor service to Mr L and Ms W in respect of explaining the process for them to speak with a mortgage adviserService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6358016.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.