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Revolut Limited
Financial Ombudsman decision DRN-6357112 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jun 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Identity checks and access
In the Ombudsman’s words
complained that Revolut Ltd started charging for its business account and didn’t provide notice.Charges and fees
A said it had issues with accessing the account since the beginning of 2024Identity checks and access
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6357112.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.