Lloyds Bank PLC

Financial Ombudsman decision DRN-6356540 Not upheld

Not upheldoutcome, as published by the Ombudsman

£850redress stated in the decision

Wed Jun 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr A complains that Lloyds Bank PLC did not treat him fairly when the term of his mortgage ended.Mortgage administration

He also complains that did not follow his instructions to transfer the funds to repay the mortgage, did not give him access to call recordings and handled his complaints poorly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6356540.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.