HSBC Bank plc

Financial Ombudsman decision DRN-6353624 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr and Mrs D complain about the poor service they say they received from HSBC UK Bank Plc when applying to make changes to their mortgage.Mortgage administration

HSBC agreed that its service fell short and it offered Mr and Mrs D £250 compensation.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6353624.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.