Barclays Bank UK PLC

Financial Ombudsman decision DRN-6348938 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

I can see Miss C’s contractual monthly payment has increased since the suspended possession order (‘SPO’) was issued in 2024. That appears to be due to interest rate rises during that period.Interest and rates

Miss C complains about how Barclays Bank UK PLC is administering her mortgage account.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6348938.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.