Barclays Bank UK PLC

Financial Ombudsman decision DRN-6345115 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Wed Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mrs E complains about how Barclays Bank UK PLC responded when she asked for additional borrowing on her home.Mortgage administration

I think that what Mrs E has complained about here falls in the category that our service describes as “repeated small errors [causing] an impact that lasts a few days or even weeks”.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6345115.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.