Santander UK Plc
Financial Ombudsman decision DRN-6339360 Upheld
Upheldoutcome, as published by the Ombudsman
£16,504redress stated in the decision
Thu Jun 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr C wanted a refund of all the extra interest he’d been charged since summer 2023, because he wasn’t on the interest rate he thought he’d reserved.Interest and rates
Mr C complains that, although he said he’d got the agreement of Santander UK Plc to rent out his mortgaged property in 2023, it didn’t apply a new interest rate he wanted.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6339360.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.