Bank of Scotland Plc

Financial Ombudsman decision DRN-6338558 Not upheld

Not upheldoutcome, as published by the Ombudsman

£106redress stated in the decision

Wed Jun 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Halifax made a note of Mr W’s gambling vulnerability with his consentSupport for vulnerable customers

Mr W is also unhappy that despite making Halifax aware of duplicate transactions, many haven’t been refunded or an explanation given as to why.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6338558.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.