Lowell Portfolio I Limited

Financial Ombudsman decision DRN-6338246 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jun 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mr H isn’t happy Lowell have continued reporting the defaults to the credit reference agencies (CRAs) despite him asking them to stop processing his data.Credit file reporting

Mr H has also told us Lowell have continued to send him emails asking him to create an online account – which he says is misleading and unfair given the ongoing dispute.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6338246.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.