OneSavings Bank Plc
Financial Ombudsman decision DRN-6337383 Upheld
Upheldoutcome, as published by the Ombudsman
£450redress stated in the decision
Mon Jun 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
The complaint Mr and Mrs B complain that OneSavings Bank Plc trading as Kent Reliance has charged a higher interest rate on their mortgage than was agreed.Interest and rates
In February 2024, Kent Reliance agreed to extend the mortgage term to 2030.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6337383.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.