CB Payments Ltd

Financial Ombudsman decision DRN-6336143 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Coinbase took some time to investigate his complaint, but eventually explained that they had deleted Mr B’s card details in July 2024, when he closed his account.Complaint handling

Mr B complains that CB Payments Ltd trading as Coinbase did not delete his card details when he closed his account with them.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6336143.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.