CB Payments Ltd

Legal entity: CB Payments, Ltd

FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.

Companies House 09708629, incorporated July 2015

18banking decisions

—uphold rate (too few to publish)

17not upheld

Only 18 decisions carry a recorded outcome for this firm. That is too few to publish a rate, so none is shown — a percentage over a handful of cases would be noise presented as a finding.

What this firm loses on

Issue	Decisions	Upheld	Uphold rate
APP scam refund refused	11	0	0.0%

The official record

What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.

Source	Period	Upheld	Opened	Closed	New cases
FOS	2022-H2	11.3%	—	—	79
FOS	2022-H1	6.5%	—	—	83

What the regulator did

FCA final notices naming this firm. This is a separate record from the Ombudsman decisions above: the Ombudsman resolves individual complaints, the FCA penalises the firm for rule breaches.

Date	Penalty	Breach
23 Jul 2024	£3,503,546	This Final Notice refers to a breach of Statement of Principle 2 related to breaches of voluntary requirements (VREQ) in the e-money sector. The FCA imposed a financial penalty of £3,503,546.

Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.