Bank of Scotland Plc

Financial Ombudsman decision DRN-6335542 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Mon Jul 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

treatment of them from the beginning of 2025 when they were speaking to it about a way forward with the mortgageTreatment in financial difficulty

interest rates that had been applied to their mortgageInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6335542.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.