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Nationwide Building Society
Financial Ombudsman decision DRN-6329388 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Jul 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
Mr G complains Nationwide Building Society (Nationwide) haven’t treated him fairly as it didn’t open a savings account for him unless he provided a mobile phone number.Account closed or refused
Mr G feels he has been discriminated against as he doesn’t have a mobile phone due to disabilities.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6329388.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.