Bank of Scotland Plc

Financial Ombudsman decision DRN-6329385 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Jun 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

irresponsibly providing her with an overdraft when she had a gambling addictionIrresponsible lending

Miss D was experiencing physical and mental health difficultiesSupport for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook), FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6329385.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.