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Stellantis Financial Services UK Limited

Financial Ombudsman decision DRN-6328988 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mrs J also complained that the lending was unaffordable.Irresponsible lending

Mrs J complains about charges Stellantis Financial Services UK Limited (who I’ll call ‘SFS’) have asked her to pay since she returned a car she had been financing through an agreement with them.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6328988.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.