Bank of Scotland Plc

Financial Ombudsman decision DRN-6324816 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25,000redress stated in the decision

Wed May 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr H complains that Lloyds Bank Plc won’t refund the money he lost money to an overseas gambling site which he believes to be a scam operation.APP scam refund refused

He considers himself to be vulnerable having been signed up to GamStopSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6324816.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.