HSBC UK Bank Plc
Financial Ombudsman decision DRN-6317437 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
HSBC decided to end its relationship with Mr E, which included closing his credit card with immediate effect.Account closed or refused
Mr E complains HSBC UK Bank Plc closed his credit card account and didn’t agree a fair repayment plan.Treatment in financial difficulty
Mr E has also raised concerns that HSBC recorded adverse information on his credit file, while discussions about payment plans were ongoing.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6317437.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.