HSBC UK Bank Plc
Financial Ombudsman decision DRN-6315050 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue Jun 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Miss S complains that HSBC UK Bank Plc incorrectly returned a payment made to her account, removed an overdraft facility and then restricted and closed the account.Account closed or refused
HSBC reviewed what had happened. It acknowledged that there had been service failings on its part and paid Miss S £500.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6315050.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.