HSBC UK Bank Plc
Financial Ombudsman decision DRN-6314558 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
replacement debit and credit cards were sent to a local branch, but due to the closure of that branch, the debit card was then sent to another branch further away.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6314558.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.