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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-6313775 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mrs M‘s family member and representative in this complaint, who has Power of Attorney (PoA), complains about The Co-operative Bank Plc (Co-op Bank) failing to provide Mrs M with a refund when she was coerced into giving money to a fraudster.APP scam refund refused

In cases involving the potential financial abuse of vulnerable individuals, it is widely recognised that such evidence is often unavailable.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6313775.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.