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TSB Bank plc
Financial Ombudsman decision DRN-6312969 Not upheld
Not upheldoutcome, as published by the Ombudsman
£6,178redress stated in the decision
Tue Jun 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
A company I’ll refer to as B complains that TSB Bank Plc have declined to reimburse them for transactions an employee made to themselves.APP scam refund refused
Rules cited
PSR APP reimbursement requirement, CRM Code (APP scam reimbursement), Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6312969.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.