Lowell Portfolio I Limited

Financial Ombudsman decision DRN-6310929 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

he’s unhappy they’re reporting the debt in his name as defaulted with the credit reference agencies (CRAs)Credit file reporting

I do think Lowell’s communication has, at times, been poor, along with their initial refusal to ask for reasonable informationComplaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6310929.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.