Nationwide Building Society

Financial Ombudsman decision DRN-6309468 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Wed May 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

suggested that his accounts may be restrictedFunds blocked or frozen

Mr C complained to Nationwide because he didn’t accept that the matter amounted to a simple clerical errorComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6309468.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.