NewDay Ltd

Financial Ombudsman decision DRN-6309211 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

A temporary block was placed on the cardFunds blocked or frozen

He thinks that NewDay should have a 24/7 service to deal with these issues and wants compensation of £180Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6309211.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.