Bank of Scotland Plc

Financial Ombudsman decision DRN-6309115 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

allowed her to be added to a mortgage that she says she knew nothing aboutProduct mis-sold

Miss A had also asked Birmingham Midshires to provide her with information from when the re-mortgage happened in 2007, and was unhappy that Birmingham Midshires hadn’t provided her with more information.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6309115.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.