Santander UK Plc
Financial Ombudsman decision DRN-6308884 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed May 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
Miss P complains about Santander UK Plc continuing to provide her with an overdraft facility.Irresponsible lending
Re-work Miss P’s current overdraft balance so that all interest, fees and charges applied to it from September 2020 onwards are removed.Charges and fees
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6308884.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.